Overview

In-store payment refers to buyers making payment transactions for goods and services in a physical store or in a face-to-face environment. Antom Omnichannel in-store payment covers a variety of payment technologies and devices to ensure that transactions are secure, fast and user-friendly, covering the following three scenarios:

• Traditional in-store shopping: Buyers shop in-store and complete payment on-site through the store's cashier POS/EDC or other physical terminals with staff assistance. Buyers can open their wallet or banking app to scan QR codes for payment, or complet physical bank card payments through card insertion, contactless tap, or card swipe.
• Online booking, in-store payment: Buyers book products online through the merchant's online store, then complete payment in-store through the store's cashier POS/EDC or other physical terminals. Buyers can open their wallet or banking app to scan QR codes for payment, or complet physical bank card payments through card insertion, contactless tap, or card swipe.
• In-store QR code payment: Buyers scan QR codes on self-service terminals or product labels in-store and pay directly through mobile wallets or by entering card information. For example, buyers scan QR codes at dining tables to place orders and complete online payment.

Product features

Omnichannel aims to provide omnichannel, efficient, and secure payment and settlement experiences for your stores and terminals. Through deep integration of different payment forms and localized services, it helps you improve transaction conversion rates, optimize user experience, and reduce operational costs.

• Transaction experience: Buyer's payment occurs "in-person," with fast and smooth on-site checkout processes. The system ensures each payment process is convenient and efficient, significantly improving buyer satisfaction and transaction conversion rates.
• Payment capabilities: Omnichannel supports multiple payment types, including EMV chip cards, contactless/NFC cards, QR code payments, mobile wallets, and cash. Regardless of which payment method buyers prefer, seamless integration is available to adapt to various scenarios.
• Device and network support: Payment operations are completed on-site through physical devices (cashier POS, EDC terminals, etc.). We maintain strict guarantees for device compatibility and network availability, ensuring stable operation during peak hours and avoiding transaction failures and queue delays.
• Localized settlement: The system supports local currency settlement and automatically adapts to local characteristics such as holidays and special business hours, providing flexible support for your financial processes.
• Multi-terminal and multi-store management: For chain stores and complex terminal environments, Omnichannel provides a unified reconciliation platform that supports multi-store and multi-terminal data aggregation management, significantly reducing manual reconciliation costs and financial risks.

Product advantages and value

• Broader acquiring market coverage: Antom's proprietary acquiring and APO (Antom Payment Orchestration) services help you cover more in-store acquiring markets, quickly respond to various merchant and terminal business needs, and unlock greater growth opportunities.
• Rich local payment methods: Integrates both online and in-store mainstream local payment methods to meet different user payment preferences, improve conversion rates and transaction success rates, and help boost performance across both in-store and online channels.
• Diverse payment solution options:

• EPOS digitalization complete solution to help stores comprehensively upgrade payment processes
• EDC POS standalone payment solution supporting self-service quick payments
• EDC POS integration with host system solution for seamless system integration

Multiple solutions flexibly combined to fully adapt to your operational reality and business scenarios.

• Unified portal management, enhanced operational efficiency: Through a unified portal, merchants can monitor transactions and cash flow across all channels in real-time, easily conduct transaction queries, reconciliation, and fund management, significantly improving daily operational efficiency and reducing management costs.

Product solutions

Learn about EPOS digitalization solution and EDC POS solution:

EDC POS solution

EDC POS includes online and in-store payment solutions:

Online payment integration solution

Click to view supported payment methods of Singapore, Malaysia, South Korea and Thailand.

In-store payment integration solution

Sales scenarios

EDC POS in-store solution includes the following sales scenarios:

EPOS digitalization solution

• POS core functions: In-store operation, return and exchange processing, employee commission reports, customizable receipts, inventory management, etc.
• CRM key features: Membership programs, member tiers, customer profiles, online registration, points, customer data analytics.
• Payment and multi-store management: Card and wallet payment methods, multi-store management, third-party delivery platform integration.
• Hardware devices: POS terminal, customer display, receipt printer, handheld barcode scanner (for inventory), barcode printer, etc.
• Supported countries: Singapore (SG), Malaysia (MY)

For more details on the product capabilities and payment methods, please refer to the EPOS official website.

Sales scenarios

EPOS digitalization solution includes the following sales scenarios:

User experience

Online payment

The following figures demonstrate the user experience in different online payment scenarios:

In-store payment

The following figures demonstrate the user experience in different in-store payment scenarios: