Antom, leading provider of tailored payment solutionsAntom, leading provider of tailored payment solutions

Subscription payment

Q1: After completing the subscription payment authorization process, why does it show that the authorization has failed when I’m redirected to the merchant page?

This failure can occur for two possible reasons:

  • The subscriptionExpiryTime value in the create API for subscription payment is earlier than the current authorization time

To avoid authorization failure, you can adjust the subscriptionExpiryTime value, and set it to after the current authorization time. Refer to the create API for more information.

  • The subscription payment product has not been activated on your acquiring contract

When you log in from Antom Dashboard, the checkout and auto debit contracts are signed by default. Integration of subscription payment products is currently not supported. Contact Antom Technical Support to modify the auto debit contract to support the subscription payment.

If the authorization failure persists after checking the previous reasons, contact Antom Technical Support for further assistance.