You can obtain the reconciliation files which contain the bill and remit files from the SFTP server, or view the bill and remit information on the Alipay global open platform.

SFTP

To obtain your reconciliation files through SFTP, complete the following steps:

1. Contact Alipay to whitelist your public IP address. Contact Global Merchant Technical Support (overseas_support@service.alibaba.com) to submit your PID and public IP address with which you visit the SFTP server. If you are using sandbox environment, submit your test PID and public IP address.
2. After receiving your request in step 1, Alipay will send you the SFTP login credentials within three working days.
3. Connect to SFTP server to download files. For example, you can select a frequently used tool according to your specific requirements to connect to SFTP. Use the following settings to log in and obtain files:

• Port: 22
• Host name: sftp.alipay.net
• Username and password

Notes:

• SFTP accounts that are not used for 90 days will be closed.
• Files older than seven days on the SFTP server might be removed. It is suggested to download the files within three days. If the file you need is deleted, contact Global Technical Support (overseas_support@service.alibaba.com) for help.