supplyEvidence
该接口用于为指定的拒付争议案件补充提交抗辩证据。
注意：该接口请求报文较大，需通过大报文网关发起调用。请根据所在地区，参考下表选择对应的大报文网关地址。
| 国家/地区 | 方法 | URL | |
US | POST | https://open-big-na.alipay.com/v1/payments/supplyEvidence | |
SG | POST | https://open-big-sea.alipay.com/v1/payments/supplyEvidence | |
入参
disputeId String REQUIRED
Antom 争议 ID。
注意：如果该争议不存在，或该争议属于其他商户，将返回 DISPUTE_NOT_FOUND_OR_NO_ACCESS。
更多信息：
- 最大长度：64 字符
evidenceContent Map<String, Object> REQUIRED
证据内容集合。采用键值对结构：
- Key 为 evidenceTag，集合中至少包含 1 个 Key，最多包含 32 个 Key。
- Value 为该 evidenceTag 对应的参数对象，单个 Value 长度不超过 4,000,000 字符。
注意：如果 Key 不在证据标签取值中，将返回 EVIDENCE_TAG_NOT_SUPPORTED。
更多信息：
- 最大长度：10000000 字符
出参
result Result REQUIRED
接口调用的结果。
disputeId String
Antom 争议 ID。
注意：当 result.resultStatus 的值为 S 时返回。
更多信息：
- 最大长度：64 字符
evidenceResults Array<EvidenceResult>
各证据标签的处理结果列表。
注意：当 result.resultStatus 的值为 F 时且失败原因可归因于具体证据标签时返回。
API Explorer
请求
Case
{
"disputeId": "20260831190000000001",
"evidenceContent": {
"LOGISTIC_INFORMATION": {
"trackingNumber": "SF1234567890",
"postCode": "5***00",
"shippingAddress": "***",
"trackingUrl": "https://www.sf-express.com/track?no=SF1234567890",
"proofOfShipment": "Signed for by the recipient on 2026-08-20 10:32 (SF Express)",
"logisticScreenshotFile": {
"fileName": "delivery_proof.jpg",
"fileFormat": "JPG",
"fileContent": "/9j/4AAQSkZJRgABAQAAAQ..."
}
},
"CUSTOMER_COMMUNICATIONS": {
"customerCommunications": "2026-08-20 buyer confirmed receipt in chat: \"Package received, thanks.\""
},
"RETURN_AND_REFUND_POLICY": {
"returnAndRefundPolicy": "https://merchant.example.com/refund-policy"
},
"UNCATEGORIZED": {
"supplementProof": "The buyer placed 14 undisputed orders with the same shipping address in the past 12 months.",
"supplementProofFileList": [
{
"fileName": "order_history.pdf",
"fileFormat": "PDF",
"fileContent": "JVBERi0xLjQK..."
},
{
"fileName": "crm_note.png",
"fileFormat": "PNG",
"fileContent": "iVBORw0KGgoAAAANS..."
}
]
}
}
}响应
{
"result": {
"resultCode": "PARTIAL_SUCCESS",
"resultStatus": "F",
"resultMessage": "part of the evidence tags failed"
},
"disputeId": "20260831190000000001",
"evidenceResults": [
{
"evidenceTag": "LOGISTIC_INFORMATION",
"success": "true"
},
{
"evidenceTag": "CUSTOMER_COMMUNICATIONS",
"success": "false",
"resultCode": "EVIDENCE_TAG_NOT_SUPPORTED"
},
{
"evidenceTag": "PROOF_OF_SERVICE_COMPLETION",
"success": "false",
"resultCode": "EVIDENCE_FIELD_MISSING",
"failedFieldPath": "PROOF_OF_SERVICE_COMPLETION.merchantOrderNo"
}
]
}