# Support

> Find support and customer service options to help when you experience problems with Antom products.

[中文版](https://docs.antom.com/support_zh-cn.md)

> **Not a customer?**
>
> Speak to our payment experts for product demos, personalised solutions, pricing and integration support.
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> [**Contact us**](https://www.antom.com/contact-us?secondary=Antom_Docs) now to learn more!

Our technical support team is here to help you with any technical or business issues related to Antom products. You can reach us through these channels:

-   [Antom Copilot](#OygTQ)
-   [Email](#OygTQ)

> **Note:** The following email addresses provide support for Antom global merchants. Service requests are only available for contracted merchants with Antom business/merchant account.

###  ![Antom Copilot.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/983d09f3-798c-453b-9b17-076ece831858.png) Antom Copilot

To chat with our online chatbot, log in to [Antom Dashboard](https://dashboard.alipay.com), and click the Antom Copilot icon in the upper left corner.

### ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/1590570894922-d207d86f-f621-4576-86cb-00407f5bdc7a.png) Email

Contact the specific business or technical support team relevant to your needs or to raise a service request. We will get back to you within 1 business day:

#### Antom Merchant Service business support

-   Address: [global.service@antom.com](mailto:global.service@antom.com)
-   Working hours: 9:00-18:00, Monday-Sunday, UTC+8

#### Antom Merchant Service technical support

-   Address: [TechnicalService@antom.com](mailto:TechnicalService@antom.com)
-   Working hours: 24 hours, Monday-Sunday, UTC+8

#### Antom Merchant Service risk operation support

-   Address: [pub\_antomriskmgmt@antom.com](mailto:pub_antomriskmgmt@antom.com)
-   Working hours: 9:00-18:00, Monday-Friday, UTC+8