# Dispute

> Transactions module enables efficient dispute management through search, export, and detailed case handling—including chargeback acceptance, manual defense, or AI-assisted defense via Antom Copilot—alongside configurable chargeback alert settings for RDR and CDRN.

You can complete the following tasks under **Transactions**:

-   Handle disputes
-   Set chargeback alerts

## Handle disputes

In addition to calling [dispute APIs](https://docs.antom.com/ac/ams/accept.md), you can also receive and efficiently handle dispute cases in real time on [Antom Dashboard](https://dashboard.alipay.com/global-payments/home) through **Transactions** > **Dispute**. On the **Dispute** page, you can perform the following actions:

-   Search for the desired dispute case using the respective ID.
-   Export the dispute details to an Excel (.xlsx) file.
-   On the dispute details page, view the details of a dispute, accept or defend a chargeback.

### Search for a dispute

On the **Dispute** page, you can filter by **Dispute ID**, **Transaction ID**, or **Merchant Payment Request ID**, and search for related disputes using the respective ID. To further filter the list of disputes, you can use filter settings such as **Chargeback alert type**, **Dispute Status**, and others.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/8c197d30-e230-42b9-8b09-234f34deaf80.png)

### Export dispute details

On the **Dispute** page, click **Export dispute information** to export the information of disputes available in the dispute list to an Excel (.xlsx) file.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/f7ee8158-0b04-48ab-a95b-b44bb396384c.png)

### Dispute details page

On the **Dispute** page, under the list of disputes, click the dispute ID of the desired dispute case to view the dispute details page. On the dispute details page, you can view dispute information such as dispute status, dispute details, transaction details, bank card information, and dispute history.

On the dispute details page, you may handle a dispute case in either of the following ways:

-   Accept a chargeback: You can choose to accept the chargeback to resolve the dispute.
-   Defend a chargeback: You can choose either the [manual chargeback defense](#z5QWO) or the [Antom Copilot chargeback defense](#OBhDD).

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/fd444318-9752-4ee0-834f-31b526ff5285.png)

#### Accept a chargeback

If you wish to accept the chargeback, click **Accept Chargeback** on the dispute details page, and click **Confirm** on the **Accept the Chargeback** pop-up window to complete the process.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/8ffc5315-0ce1-4f41-b472-bfae40099bfa.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/6eb585f1-610c-4a71-a258-e9422e2581f4.png) |
| --- | --- |

#### Defend a chargeback

If you wish to defend the chargeback, you can handle the dispute using one of the following methods:

-   Manual chargeback defense
-   Antom Copilot chargeback AI assistant

##### Manual chargeback defense

If you want to defend a chargeback manually, click **Defend Chargeback** on the dispute details page. On the **Defend Chargeback** pop-up window, use one of the following methods to submit the defense materials:

-   **Using AI Defense Template**: Use the AI defense template to help you generate the dispute defense materials and submit it with one click for fraud chargeback case.
-   **Upload Templated by Yourself**: Upload your own template for your defense, fill in the relevant information, and submit the defense materials. After selecting your preferred option, click **Next** to proceed. Click **Template Download** to get the template file. After filling in the defense material, upload the file. Click **Submit** to complete the process.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/487852df-6532-43fb-912f-b3c3346f41ec.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/5f71a881-847a-489a-8971-a89244b8ef6d.png) |
| --- | --- |

To ensure timely updates on the case progress, it is recommended that you log in to Antom Dashboard regularly to check the status of disputes and handle new disputes promptly. The dispute status will be updated promptly according to various situations, such as whether you have submitted materials, whether the case has expired, the case results, and more. Additionally, you can click **Download materials** to get the PDF file to check materials you have submitted at any time.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/fc452294-f6c8-4a06-914e-0caca2ca5803.png)

##### Antom Copilot chargeback defense

[Antom Copilot chargeback AI assistant](https://docs.antom.com/ac/dispute/defendchargeback.md#tI9Sj) is primarily operated through Antom Dashboard, the specific process is as follows:

1.  When a dispute case involving goods or processing errors is ready for dispute, the![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/1766023935738-0395360c-d253-4c51-974d-885b2a14dedf.png)icon will appear on the **Dispute** page. Click the icon to start the Antom Copilot.

![dispute9.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/8497dd52-bc0a-4cc0-b10f-cf4c9815703d.png)

2.  Antom Copilot will analyze the case and automatically prepare the corresponding dispute materials. You can proceed by one of the following methods:

-   Click **Download the defense materials** to download the defense template and save a copy. Complete or supplement the information as needed.
-   Click **Supply Evidences** and the **Upload and generate dispute defense materials** pop-up window will appear. Upload additional supporting documents following the instructions. Once completed, click **Generate defense materials** to allow the Antom Copilot to assist in generating and finalizing the defense package.

| ![AC YING1.webp](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/webp/e214cb4b-35e6-4b2c-b3ff-5493dd28219b.webp) | ![AC YING2.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/13fed86f-3db4-438f-9d06-aa9580140561.png) |
| --- | --- |

3.  After reviewing and confirming that everything is in order, click **Submit defense materials** to complete the submission. You can click **Download the defense materials** again to download and save a copy for your records or for further action if needed.

![AC YING3.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/35a2c05b-1635-4716-9220-3b78a498b499.png)

## Set chargeback alerts

Antom Dashboard offers a **Chargeback alert settings** feature. You can configure [RDR settings](#v9jt1) and [CDRN settings](#DQKr8) through this feature.

### RDR settings

Setting chargeback alerts can help initiate and set thresholds for Rapid Dispute Resolution (RDR). RDR automatically verifies and processes eligible refunds based on pre-configured merchant rules (such as refund thresholds) for chargeback cases, ultimately resolving them. Cases resolved by RDR are excluded from the card scheme monitoring program, helping to optimize operational costs and protect your brand reputation. For more information about the RDR, please refer to [Rapid dispute resolution](https://docs.antom.com/ac/dispute/rdr.md).

Take the following steps to configure RDR settings:

1.  On the **Dispute** page, click **Chargeback alert settings** in the top right to configure RDR rules.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/8dea67dd-682d-4d70-808d-7a4ac5d404f0.png)

2.  On the **Chargebcak alert settings** page, click **RDR rules** > **Configure rules** to configure the rules and threshold ranges.

![rdr en.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/ee33e00f-43a9-455a-8f0e-696ac781498e.png)

3.  On the **Configure rules** page, rules can be customized by different currencies, chargeback amounts, and other attributes. Up to five rule sets are supported. Once configured, click **Submit rule update** to complete the setup. Then a pop-up window will appear for confirmation. Click **Confirm** to proceed.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/237af437-7267-4c82-b3f9-908d631e0a47.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/02400620-1697-4029-8929-9f1951c6caf6.png) |
| --- | --- |

4.  After the configuration request is submitted, the system displays a prompt that the request is in progress. You can view the approval progress and adjustment history of the RDR rules on the **Chargeback alert settings** page.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/f6e678dd-c085-4483-a5a1-60dce96dad8c.png)

5.  After the request is approved, the **Chargeback alert settings** logo on the dispute page turns green to indicate that the configuration is complete. Click **Chargeback alert settings** to enter the details page to view the adjusted RDR rules and adjustment history.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/6ec30081-18ed-4ed0-9941-024584442bd8.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/87876d49-8270-4e4b-8e78-c809f56bc0f6.png) |
| --- | --- |

### CDRN settings

Setting chargeback alerts can also help configure the function of Cardholder Dispute Resolution Network (CDRN). CDRN provides merchants with an efficient early dispute resolution mechanism to significantly reduce chargebacks and safeguard account security and stability, and help avoid compliance risks with card brands. For more details about the CDRN, please refer to [Cardholder dispute resolution network](https://docs.antom.com/ac/dispute/cdrn.md).

Take the following steps to configure CDRN settings:

1.  On the **Dispute** page, click **Chargeback alert settings** in the upper-right corner to configure CDRN rules.

![dispute 1.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/bf718d94-576e-472e-ba96-84776442a617.png)

2.  On the **Chargeback alert settings** page, click CDRN rules. You can view your **CDRN feature status** and click **Mode settings** to proceed with the configuration.

| ![dispute 2.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/8d52a834-e4e7-4249-8d11-fb20382a3e4d.png) | ![dispute 3.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/5852e0e2-26b3-46f7-82c7-4fd40f02330d.png) |
| --- | --- |

3.  After clicking **Mode settings** to enter the **Edit CDRN processing mode** page, you can choose either **Automatically** or **Manually** as needed. Click **Save edits** in the bottom-right corner to complete the setup.

![Dispute 4.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2025/png/053c9e86-478c-491c-92b6-cbecea56d8df.png)