# Approval Center

> Guides on the Approval Center, a security feature for authorized users to review and approve refund requests.

The Approval Center feature enables you to approve refund transactions individually or in batches. It serves as a security mechanism to prevent refunds from being processed without approval. This second level of verification helps reduce risks related to unauthorized, erroneous, or fraudulent refunds. Additionally, the feature improves operational efficiency through batch approvals while supporting compliance with internal control and risk management requirements.

The following key aspects characterize the Approval Center feature:

-   **Whitelisted access**: Approval Center is currently available only to Southern Airline.
-   **Refund-only scope**: Only refund transaction requires approval for the first phase.

This guide provides instructions on how to use the Approval Center feature on Antom Dashboard. The Approval Center feature supports both [Single approval](#ZLFQI) and [Batch approval](#9RKbm) of refund transactions. Below are detailed instructions for each method.

## Single approval

On the **Approval Center** page, you can review and process individual refund requests with detailed oversight. Please follow the steps below:

1.  Click **Transactions** > **All transactions**, and click **Approval Center** on the **All transactions** page to enter the **Approval Center** page.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/dfdcf9b5-52b8-4cd6-bf82-9a12d6459caa.png)

2.  On the **Approval Center** page, you can manage all refund requests in the respective tabs:

-   **All**: List of all approval requests. You can check the details of related requests, such as refund status or approval status, in this tab.
-   **Initiated**: List of requests initiated by the account, with an option to withdraw refund approval. You cannot process the requests initiated by yourself.
-   **Pending review**: List of the requests pending your approval (except your own requests). Refund approval primarily uses the **Pending review** section.
-   **Reviewed**: List of historical records of reviewed requests.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/4cc48195-cf8a-4a50-8daf-aecce9ed8364.png)

3.  To review a refund request, click **Pending review**, browse to the related request, and click **Review**. The **Approval details** pop-up window displays.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/4b54bcb1-e1dc-450f-8dd2-e0dc489b38cf.png)

4.  In the **Approval details** pop-up window, take the following actions:

1.  Click **Transaction details** to view the transaction details page to confirm the transaction. For transactions with pending refund requests, the **Refund** button is disabled with a message stating **Refunds is under approval** on the transaction details page.
2.  Click **Approve** or **Reject** to process the request. The **Approval confirmation** pop-up window displays.


| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/a4071fad-ddc5-4125-82fe-15fbf96142f1.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/a93131ee-d51e-47e9-9e5d-152a72b9f471.png) |
| --- | --- |

5.  In the **Approval confirmation** pop-up window, enter the password to proceed (you can choose to input related remarks). Click **Submit approve** or **Submit reject** to complete the approval procedure.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/2a2c27c7-15c9-4e96-abdd-a1cecccc555c.png)

Once the approval is complete, a pop-up window displaying **Request approval approved** or **Request approval rejected** message is displayed. Click **Close**, and click the **All** tab on the **Approval Center** page to check the status of the request you processed. **Approved status** shows if the request has been approved or rejected, and **Refund Status** shows the process status of the approved refund request.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/4247c615-ead5-4a8b-9529-6b5067c8f336.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/c36e7a7c-4618-4a17-a267-2c2c02ecc575.png) |
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## Batch approval

To process multiple refund requests simultaneously, proceed with the following steps for batch approval:

1.  Click **Transactions** > **All transactions**, and click **Approval Center** on the **All transactions** page to enter the **Approval Center** page.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/e86c210e-2d5f-45b8-9a6b-f095cc4bab8c.png)

2.  On the **Approval Center** > **Pending review** page, check the check boxes of the requests pending for review. Click the **Batch approve** or **Batch reject** button. The **Batch approval confirmation** pop-up window displays.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/bdcca4d5-a6da-4faa-85d1-50771a6eb533.png)

3.  In the **Batch approval confirmation** pop-up window, ensure the information and click **Confirm** to proceed. The pop-up window changes to the submission page.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/a862623e-709a-4b0c-b0a4-bd5cd4e39fac.png)

4.  On the submission page, enter password to proceed (you can choose to input related remarks). Click **Submit approve** or **Submit reject** to complete the batch approval procedure.

![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/62fdcb2e-d163-416e-b093-8c62e41c4737.png)

Once the approval is complete, a pop-up window displaying **Approval all success** or **Rejection all success** message is displayed. Click **Close**, and click the **All** tab on the **Approval Center** page to check the status of the request you processed. **Approved status** shows if the request has been approved or rejected, and **Refund Status** shows the process status of the approved refund request.

| ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/b1d8ce1b-c678-4a9e-a286-7542cc66d708.png) | ![image.png](https://idocs-assets.marmot-cloud.com/storage/idocs87c36dc8dac653c1/yuque/idocs/2026/png/2ad1827a-2ca1-4e1c-8726-fe27d4946fb9.png) |
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