GrabPay MY/PH
GrabPay is the mainstream digital wallet in Southeast Asia, including Singapore, Malaysia, and Indonesia. Originally established as a taxi service, Grab expanded its offerings with the introduction of GrabPay in 2016, which quickly gained popularity as a payment method throughout the region. As of 2021, the application had over 5 million registered users and processed over 100 million transactions per year.
Properties
The properties of the GrabPay payment method are shown in the following table:
Payment type | Wallet | ||
Acquirer | AlipaySG, AlipayUS | Acquiring region | SG, AU, HK, US |
Payment flow | Redirect | Checkout Payment | ✔️ |
Buyer country/region | Malaysia, Philippines | Auto Debit | ✔️ |
Funds deduction | Real-time | Refund | ✔️ |
Processing currency | MYR, PHP | Partial refund | ✔️ |
Minimum payment amount | 0.01 MYR, 10 PHP | Chargeback | ❌ |
Maximum payment amount | 1,500 MYR, 50,000 PHP | Refund period | 365 days |
User experience
The following screenshot shows the journey of paying with GrabPay:
Figure 1. Payment process with GrabPay